What you can get at the visitor center
The Bureau's primary offerings are printed information and personalized planning advice. Free materials available at the front counter include the official Visit Springfield destination guide (a substantial booklet covering all major attractions, restaurants, and lodging with detailed maps), individual brochures for each major Lincoln site, the Illinois Route 66 corridor guide (covering all Illinois Route 66 attractions from Chicago to the Mississippi River), restaurant guides for downtown Springfield and the surrounding area, and seasonal events calendars listing major Springfield happenings across the year.
Personalized planning advice is available from the staff during business hours. Bureau employees and volunteer docents can answer specific questions about timing (when to arrive at the Lincoln Home Visitor Center to claim same-day tour tickets, which ALPLM theatrical productions are running shorter wait times, what time to arrive at the Cozy Dog for shorter lunch lines), routing (how to combine downtown Lincoln sites with the more distant Lincoln's Tomb and Cozy Dog without backtracking, optimal Route 66 routing for travelers continuing south toward Litchfield and St. Louis), and substantive recommendations on restaurants, lodging, and additional attractions appropriate for specific visitor profiles.
The Bureau also operates a website (visitspringfieldillinois.com) with substantial information — event calendars, restaurant directories, hotel listings with current rates, and downloadable maps and guides — and a phone information line (217-789-7000) staffed during business hours for visitors who want planning advice before arriving in Springfield. Many visitors call ahead with specific questions; the Bureau's staff is generally responsive and substantive on phone consultations.