What you can ask about and get useful answers to
Staff at Nelson's are accustomed to a broad range of Route 66 traveler questions and can generally give useful answers about anything within a 50-mile radius. Standard topics include: directions to the Rainbow Bridge from the store (two miles southwest, simple loop off the modern alignment); recommendations for Galena and Baxter Springs stops (Cars on the Route, Angels on the Route diner, the Baxter Springs Heritage Center, Cafe on the Route); food and lodging options across the tri-state Missouri-Kansas-Oklahoma corridor; the history of the store itself and the Eisler family era; and the broader history of Route 66 across southeast Kansas.
Staff can also answer practical questions about timing, road conditions, seasonal access, weather expectations, and the various small details that affect a Route 66 day plan in this corridor. Most travelers find that 5 to 10 minutes of conversation at the deli counter or the cash register provides better practical orientation than an hour of guidebook reading — the staff's accumulated experience with the actual practical questions that come up tends to be unusually well-calibrated.
For deeper questions — academic history, archival research, structural details about the Rainbow Bridge, or specific Eisler-family genealogy — staff can usually point visitors toward the Cherokee County Historical Society, the Baxter Springs Heritage Center, or other regional resources that maintain more substantial archives. The store does not pretend to be a research facility, but it is genuinely useful as a starting point for travelers who want to go deeper than the surface tourist experience.